VIAGS returned over 13 billion passengers lost

 

In operation since the beginning of 2016, VIAGS Company has made a strong impression on passengers when there are many dedicated, honest and responsible staffs who are responsible for their work. Timely return of property to forget of passengers. This has become the cultural beauty of Vietnam Airlines staff spread to the community.

According to statistics, in 2017, there have been thousands of VIAGS staff detecting, returning money to passengers to forget on board a total of 13,293,590,000, up 146% over 2016. In addition 13,999 properties were discovered and returned to customers, an increase of 28% compared to 2016.

In many cases, the cash and property of the neglected customer is of no small value. Ms. Nguyen Anh Tuyet, on-board staff on the VIAGS Noi Bai branch, on mission VN242 on March 17, 2017, discovered missing guests 427 million on planes. After that, Tuyet has informed the shift and procedures refund money to passengers. The good performance of this staff was awarded by the Chairman of Hanoi People's Committee, the Minister of Transportation sent a letter of merit and became a national portrait in 2017.

 

The brightest examples of VIAGS.

 

On the flight number VN242 / 1561 departing on 1-12-2017, Mr. Pham Ngoc Quang, the material delivery staff of the Supply Team (VIAGS Noi Bai branch) has discovered and returned to the total cash up to 233,111,000 ... From the moment of operation, there have been nearly 20 cases of cash lost over $ 100 million VIAGS officers, employees of Noi Bai, Da Nang, Tan Son Nhat airport discovered, returned to passengers.

Remarkably, many employees recognized in 2017 have found hundreds of times discovered and returned money, property for guests to forget, as Mr. Pham Van The, head of the Service Team on board of the Service Center On board the VAGS Tan Son Nhat branch, 204 times. On average 1.7 days, Mr. The discovered, returned money and property for the passengers to go to the aircraft. Or another team leader, Tran Thanh Tung, has also become a good example of the workforce when it has collected 175 assets to forget passengers on the flight in 2016, to 2017 continue to detect, return 170 turns. for guests to forget. Similarly, captain Vo Xuan Quy was also repeatedly received a letter of merit for the two years 2016-2017 to 238 return of lost property for passengers on the flight.

VIAGS is the first professional business model in Vietnam that Vietnam Airlines aims to increase the initiative and consistency in the process, quality and efficiency of providing ground services at airports, airports, It is a large-scale enterprise with a wide range of activities to meet the increasing demand of customers, as well as to enhance its competitiveness in the domestic and international markets.

Services provided by VIAGS include: passenger terminal, cargo terminal, airport services at airports and airports; technical service, commercial ground for passengers and aircraft of airlines; commercial services, tourism, hotels, duty-free sales at airports and provinces; and other specialized aviation services ...

 

According to Người lao động

 

Other news

CONGRATULATE TWAY AIR ON BECOMING THE CUSTOMER OF VIAGS NOI BAI

CONGRATULATE TWAY AIR ON BECOMING THE CUSTOMER OF VIAGS NOI BAI

November 29th, 2018, Tway Air and VIAGS Noi Bai officially marked the cooperation by the event “Welcome the first flight of Tway Air” served by VIAGS NBA at Noi Bai International Airport.
Read More
VIAGS TAN SON NHAT SERVED CHAIRMAN OF THE STATE COUNCIL AND THE COUNCIL MINISTER OF CUBA REPUBLIC

VIAGS TAN SON NHAT SERVED CHAIRMAN OF THE STATE COUNCIL AND THE COUNCIL MINISTER OF CUBA REPUBLIC

Ngày 10/11/2018, VIAGS Tân Sơn Nhất vinh dự phục vụ mặt đất chuyến bay chuyên cơ chở Chủ tịch Hội đồng Nhà nước và Hội đồng Bộ trưởng nước Cộng hoà CUBA - Ông Miguel Mario Diaz Canel Bermudez cùng các thành viên trong Đoàn đại biểu cấp cao viếng thăm chính thức Việt Nam theo lời mời của Tổng Bí thư, Chủ tịch nước Nguyễn Phú Trọng
Read More
CONGRATULATE CATHAY DRAGON WITH HAPPY 10th ANNIVERSARY OF FLYING TO HANOI

CONGRATULATE CATHAY DRAGON WITH HAPPY 10th ANNIVERSARY OF FLYING TO HANOI

On 26/10/2018, Cathay Dragon (KA) celebrated Happy 10th anniversary of flying to Hanoi. On the side of VIAGS NBA, Mr. Nguyễn Tuấn Anh – Deputy Director of VIAGS NBA with general managers of VIAGS NBA have come to congratulate and send flowers bouquet to KA team at T2 Terminal.

Read More
Vietnam Airport Ground Services Company Limited (VIAGS) is established on 01/01/2016 on the basis of merging three ground service providers NIAGS, DIAGS and TIAGS.